Return Policy

SKG are very concerned about customer experience. Before your order products are packed and sent,our QA team will check your order products carefully. But sometimes a return or an exchange is necessary. If you are not satisfied with your purchase, please take advantage of our cancelation policy and return policy.
Regarding the problems not mentioned below, please email to us, including an explanation and photographs stating the reason for your request.

 

Cancellation

All of our products can be canceled until they are shipped. If your order is unpaid, you can easily cancel your order by yourself. If your order has been paid, you can contact our customer service to cancel your order.Once your order has been shipped, it can no longer be canceled. All orders are considered firm. We cannot guarantee any request to cancel or modify an order once shipping has already begun.
Please note: We may offer a corresponding cancellation policy or solution to customer’s inquiries based on the different product categories.
1. Orders canceled before shipping will be eligible for a full refund, except for made-to-order products.
2. Once your order has been shipped, it can no longer be canceled.

Returns

We encourage you to go on a thorough check-up when you receive the package and make sure whether the items are the ones you have specified. If you are going to exchange/return the product, please contact us within 14 days from the delivery date and make sure that they are in the original condition, unused, undamaged and in original package.

At first, please contact our E-mail before returning or exchanging the item to receive the return shipping address and other instructions(Please notice the return shipping address is not the company address in our page).Please include all of its accessories, like cables, chargers, batteries, in the returned parcel. If an accessory or component is missing, we will ask you to pay for it.
What we need in E-mail and return parcel:
1. your order number;
2. the product ID or name and the quantity;
3. a short description of the problem occurred with this product;

If you are not satisfied with your purchase and the product is still in brand new conditions, we can arrange a partial refund, which will cover the price of the item minus the shipping fees. And you will be responsible for paying the return shipping fees.

If a product is damaged or not working, and this condition not caused by yourself, you could choose to return or exchange the products. If you choose to return,you are eligible for a full refund after we received the return package. If you choose to exchange, we will reship same type product for you without any shipping fee if it’s in stock , or else you will get a full refund.

Further suggestions and important reminders:
1. Keep all the packaging materials and shipping notes, which may be necessary for processing your return request;
2. After mailing back the product, please send us the tracking number and a copy of the shipping receipt; if we can not receive this information, we will have to wait until when the product arrives in our warehouse and we could reship or exchange.
3. Refunds will be arranged to the same payment method you used to place this order. All the intermediary handling fees and bank processing fees will be at the customer's expense;
4. You can refuse to sign for a package if you notice it is broken or open. Accepting a broken or damaged package can affect your return request;
5. If you want to avoid paying high import duties on the return package, please avoid selecting an express mail service like DHL, UPS, TNT, FedEx, and similar ones;
6. We can arrange a refund or a replacement of the product after receiving the defective item;
7. Please place a note inside the return package by including the details we need you provide; (this will accelerate your return request):
8. If you refuse delivery of a parcel due to import duties or taxes, you assume all liability for all costs involved in returning the item to us.

Please Note:

1. Once your request has been approved, our customer service will offer you the return address (not the location address or the parcel address).

2. Please send the item back to the return address as soon as possible and then send us the tracking number.

Refunds

Once the items received unused, undamaged and in original package. All the return item(s) will go through inspections. We will process the refund when we confirm that the product has the problems you mentioned. Once we receive the returned items, it will take up to 7 business days for us to process the refund. The refund should reflect your account depending on the method of payment. If you would like us to refund the amount to your credit/debit card, that depends on your financial institution which ranges from 10-30 business days. If you would like us to refund the amount to your PayPal account that will take 2-7 business days. We reserve the right not to process the refund if your request not be approved or items returned in unacceptable condition.

If you haven’t received a refund yet, please check your bank account again at first.

Then contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund, please contact us at E-mail：service@skgeu.com.