After you have successfully placed your order and if all items are in stock, your order will be confirmed within 24 hours. This does not include weekends or holidays. You will receive an email with information regarding the details of your order.
Orders has to be processed before it is shipped. The time you wait before receiving the package is made up of Processing Time and Shipping Time.
An order status of "Processing" means your order has been verified and put into processing procedure. Processing time is required because we need to confirm your contact information and delivery address, sort item(s), conduct strict quality checking and pack the item(s). When your order is packed properly, it will be handed in to the shipping company.
An order status of "Shipping" means your item(s) has started to ship, and you can track your order once the tracking number is updated by the courier. Since the whole shipping process involves international shipping, the package might be in transit or going through custom cleareance. During this period, tracking number will not be updated until the item is fetched by the courier company. You may wait for 10 days to get the tracking number updated for Expedited Express and 20 days for Ocean Shipping. Please feel free to contact us if you need help concerning the shipping status of your order.
Processing Time: 2-5 business days
Shipping Info (Costs &Delivery Times)
|Countries/ Region||Shipping Method||Shipping Cost||Total Delivery Time|
|United Kingdom||Standard||€9-€29||5-13 Days|
|Czech Republic||Standard||€10-€32||7-16 Days|
1. Countries which require customs duty. The customs policies differ among different countries. Once the parcel reaches the destination country, any customs or import duties that might occur should be paid by the recipient.
2. Within 1-2 business days, after the order is successfully dispatched, we will provide the tracking number of your order by sending an email to the registered email address.
3. We apologize that the P.O.Boxes and military addresses(APO, FPO)can not be delivered.
4.If your delivery address is in remote area, the shipping fee will be adjusted according to your address. We will contact you by email and inform you of the specific adjusted amount.
If your product has been shipped, you will receive an email confirming the shipment. In this email, you can find the shipping order number of the item(s). Please use this order number to check the logistics process of your item(s) on the following webpage：
If you can’t find the logistics information, please contact us with your order number to hand, and we will be happy to look into this further.
We are not liable for delay caused by the following situations：
1.If you input the incorrect address information at checkout, we can not be held accountable if the order goes missing. we are not liable to refund/replace this order.
2. Contact information or delivery address is changed/corrected after placing the order;
3. The product(s) in your order is re-specified, such as changing to a different color, different size, etc, after placing the order;
4. The first delivery attempt is within the Estimated Delivery Date. If the courier has made a first-time delivery attempt within the Estimated Delivery Date, but you missed it/ arranged a pick-up/ the address was invalid, we are not liable for the time when you could actually get the package;